Customer Care in Healthcare Program Receives Nursing CE Credits

The Customer Care in Healthcare program is a four part CD, web, or CD/book program that teaches the human side of healthcare. It is meant to help providers, administrators, risk managers, and others become better at relating to patients and healthcare customers.

Los Angeles, CA (PRWEB) November 28, 2004 -- UniversityOfHealthCare, www.uohc.com, an e-learning and publishing solutions provider, announces the certification of four of its Customer Care in Healthcare online, CD, and CD/book courses for Contact Hours Continuing Education credits.

The Customer Care in Healthcare series is available as a CD or book/CD at Atlas Books at www.atlasbooks.com/uohc and 1-800-247-6553 and at other UniversityOfHealthcare distributors or on the web at www.uohc.com/courseentry.htm
It is also available for licensing to a corporate Learning Management System.

The series of four multimedia training courses consists of:
- Reorganizing for Customer and Patient Care
- Customer and Patient Care
- Provider Patient Relationships
- Handling Difficult People

See the brief video announcement at http://storage.uohc.com/uohc/videoannouncements/marketing013-320x240.html. (Allow about one-two minutes for the video to load fully before playing. Requires Flash player from www.macromedia.com.)

The series is practical, clinical, and interactive on the human side of healthcare. Quick, useful techniques for improving customer and patient care are immediately followed by reinforcement or application exercises. The content is addressed to all levels and types of employee up to the CEO of a healthcare organization and is perfect for an organization of any size that is conducting a customer care or total quality initiative. Managers who have ordered the program for their staff have told us that it has helped employees improve their behavior.

The set of four courses is also available as a single package called Customer Care in Healthcare Certificate Program. It has a total of 10 contact hours of Contact Hours CE.

The principles taught by the program are relevant to any industry. Handling Difficult People includes practice in handling customers and patients on the phone. Reorganizing for Customer and Patient Care contains practical applications of the concepts of corporate culture for both managers and employees.

The author is Daniel Farb, M.D., the CEO of UniversityOfHealthCare. Dr. Farb has never been involved in a single malpractice suit, and believes that taking these courses will help individuals and organizations avoid them as well, since failure to create good relationships is a major factor in precipitating lawsuits.

Daniel Farb, M.D., CEO of UniversityOfHealthCare and UniversityOfBusiness, is a leader in the field of interactive management and healthcare e-learning. He received a BA in English Literature from Yale (where he set an academic record and studied with writers like Robert Penn Warren), an M.D. from Boston University, a degree in Executive Management from the Anderson School of Business at UCLA, and is currently working on a degree at UCLA in International Trade. He is a practicing ophthalmologist. He also has received two patents in ophthalmology and is working on others, has worked with the World Health Organization in Geneva and the National Institutes of Health in Washington, D.C. He has written scientific and popular articles, and has worked as a newspaper reporter. He helped Dr. Robbins edit one of the editions of Robbins' "Pathology" textbook for readability. He wrote an article on humor for the Massachusetts Review. He has experience in theater and television, including acting, directing, and stage-managing. He has programmed his own patient records database. He has written and edited hundreds of e-learning courses.

Dr. Farb is a member of the American Academy of Ophthalmology, the Union of American Physicians and Dentists, the AOJS, the American Association of Physicians and Surgeons, the American Society for Training and Development (ASTD), the E-Learning Forum, the Southern California Biomedical Council, the PDA (Parenteral Drug Association), and the Medical Marketing Association.

“Medication Errors” is another acclaimed product available as CD, Book/CD, and as a web course. It comes with 6 contact hours of Continuing Education.

UniversityOfHealthCare is a total e-learning solutions provider for management and healthcare. Its services include implementation of a learning management system, consulting, hundreds of web-based courses, and manual and CD publishing. For example, it has unique series on Bioterrorism, JCAHO and OSHA compliance, HIPAA training, Leadership, and much more.

The UniversityOfHealthCare website is www.uohc.com and the CD catalog is at www.uohc.com/CDROMs.htm. That page has a link to slide shows of screen shots from the courses. Group sales: sales@uohc.com.

Contact:
The Team at UniversityOfHealthCare
419 N. Larchmont Blvd., #323
Los Angeles, CA 90004
For appointments with the CEO: Call Judy at 866-864-2266

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